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DIGITAL LEARNING FAQS

WHAT IS FIRST DAY?

First Day is a tuition based model where the cost of digital course materials are included with the tuition for a particular course or program. This model is easy and convenient for student use, provides an affordable option, and supports student success by ensuring every student is prepared for the first day of class.

First Day course materials are digital versions of the physical textbook that may include additional educational resources such as workbooks, problem sets, tutorials, video, simulations and interactive software. Digital textbooks have many features that allow you to interact with your course content like never before. Standard features include highlighting, annotation, search functions and multimedia links. All First Day materials are easy to access through our Blackboard Learning Management System.

WHAT IF I WANT A PHYSICAL COPY OF THE TEXTBOOK?

Most publishers give students the option of purchasing a very affordable loose-leaf copy of the book through the campus bookstore. The loose-leaf copy can also be ordered online from the bookstore and shipped directly to your home.

WHAT ARE THE BENEFITS OF FIRST DAY?

Some of the benefits of the First Day program are:

  • Students are prepared on the first day of class with all their required materials, leading to greater student success.
  • First Day materials are accessible through the Internet so it goes where you go, on whichever device you want.
  • The cost of First Day course materials have been negotiated to be the lowest price available from the publisher.

HOW DO I PAY FOR MY FIRST DAY COURSES?

When students register for a First Day course, the cost of digital course materials is called the "Course Content & eText Fee" in SIS. This fee is automatically added to the tuition and fees and is only applicable to courses enrolled in the First Day program. Students will have access to the required materials by the first day of class. This fee is applied each time a student registers for a First Day course, including if a class is repeated.

HOW DO I ACCESS FIRST DAY COURSE MATERIALS?

Once the course is opened by the instructor, students will be able to access their digital course materials through Blackboard. Students can also access the digital course material directly from the publisher's website. First-time users will need to create an account with the publisher providing the course material. Please ensure your pop-up blocker is disabled within your browser during use.

IS THERE HELP AVAILABLE?

Yes! Each faculty member is trained to help you with your digital course materials and can provide instructions on how to access the materials through Blackboard. The Campus Bookstore is also available for support.

Additional assistance is available through the publishers:

WHICH INTERNET BROWSERS WORK THE BEST WITH BLACKBOARD?

We recommend using Mozilla Firefox or Google Chrome; sometimes Internet Explorer presents compatibility issues.

WHAT HAPPENS IF I DROP A CLASS?

If you drop a First Day course before the course add/drop date (census date), you will receive a full refund for all First Day materials. You will have to pay the "Course Content & eText Fee" again if you re-register.

IS THERE AN OPT-OUT FOR THE FIRST DAY COURSE MATERIALS?

Students may opt-out of purchasing the First Day digital course materials however, students are still responsible for completing all work assigned by their instructor. The Course Content & eText Fee Opt-Out Request form is available at any Campus Bookstore. Opt-out requests must be received by NOVA Campus Auxiliary Services or the Campus Bookstore prior to the course add/drop date (census date).

IMPORTANT NOTE REGARDING ENROLLMENT CANCELLATION:

Failure to pay the "Course Content & eText Fee" prior to opting out may result in your classes being dropped. Completed Opt-out request forms must be sent to Campus Auxiliary Services at NOVACAS@nvcc.edu for processing. Opt-out forms will be processed same day if received by 2:00pm Monday - Friday. Forms received after 2:00pm or on weekends will be processed the next business day. Contact Campus Auxiliary Services at NOVACAS@nvcc.edu or a Campus Bookstore for more information.

If I decide to opt-out and my course was dropped, what happens if I re-enroll in the First Day course?

If you requested to opt-out and your course was dropped, students will need to resubmit the "Course Content & eText Fee Opt-Out Request" form each time they re-enroll in the course.

How quickly will the "Course Content & eText Fee" be removed if I decide to opt-out?

The completed opt-out form must be received by 2:00pm Monday - Friday for same day processing. Any requests received after 2:00pm or on weekends will be processed the next business day.

HOW DO I PURCHASE DIGITAL LEARNING MATERIAL?

Buying digital material is just as easy as buying a printed textbook or bundle. Just go to your campus bookstore or click here to purchase digital material. 'Digital' will appear as a textbook option whenever a digital option is available. Whether you buy in-store or online, once your material is available you will receive an email confirmation with instructions on how to access your digital material.

HOW DO I ACCESS MY DIGITAL MATERIAL?

Once your payment is processed, you will receive an email from bookstorecustomercare@bncollege.com with a link and instructions on how to access your digital learning material. When you click the link, you will need to sign in using the email address and password you used when purchasing your digital material on the bookstore website. If you do not receive this email, please check your junk and spam folders, and visit www.yourdigitallearning.com if you need further assistance.

WHAT IF I DID NOT RECEIVE MY CONFIRMATION EMAIL?

If you did not receive your digital material delivery email, please ensure you are checking the same email account used when purchasing your digital materials online. Check your junk and spam folders for your Digital Learning email from bookstorecustomercare@bncollege.com.

If you purchased your digital material using Financial Aid or Campus Debit, your material will not be available until the order has been processed. Order processing can be delayed until the aid is available. For questions about your financial aid order, please contact your bookstore.

If you still need further assistance, or think your misspelled your email address, please visit www.yourdigitallearning.com to submit a ticket to Customer Care.

I HAVE A QUESTION NOT ANSWERED HERE. WHAT DO I DO?

Visit www.yourdigitallearning.com for more FAQs or to submit a request to Customer Care.

A SMARTER WAY TO BUY TEXTBOOKS

THE RIGHT EDITION, GUARANTEED.

We work closely with your professors to ensure we only sell the editions they use in the classroom, saving you time and stress about finding it yourself.

DROP A COURSE?
NO PROBLEM.

Don't stick with a class just because you bought the books. Return them during the add/drop period of the semester for a full refund.

TRUSTED ADVICE ON TEXTBOOKS.

On the fence about buying books for a class? We let you know what's required on Day 1 and when to wait to purchase. Service you won't find anywhere else.